I get the error message, “A matching order number was not found. Please check your wallet and try again.”
Posted by Arthur G. on 19 August 2015 10:48 AM

The purchase date, order ID, purchased package, and address you enter in the recovery form must match the spelling, etc. exactly as it appears on the associated receipt. Please confirm all of these items are correct. If the problem persists, try a purchase date that is one day earlier or later than what appears on your receipt, in case the issue is a difference in time zone between your receipt and our servers. If you are still unable to restore your purchase successfully, please contact Customer Support.

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