Pre-orders made prior to December 7, 2020 can be cancelled at any time for a full refund. Cancellations of pre-orders made after December 7, 2020 will be subject to a $10.00 transaction fee.
To cancel an order made prior to July 3, 2020, please contact Xsolla customer support. https://help.xsolla.com/
To cancel an order made on or after July 3, 2020 please use the contact form accessible via https://shop.atarivcs.com/support.